emergency response

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We wanted to sincerely thank you and all the team at Complete Restoration Services for absolutely everything you have done for us.

If it wasn’t for you, would have been forced with a situation that I cannot possible envisage on coping with at the time. We will never forget your care, attention and superb logistic skills and will 100% refer you where we can.
The same day that my husband's mom passed away suddenly we discovered our lower level wet and smelly from a sump pump malfunction. The leak ruined our newly installed white carpet, new paint and bathroom, along with all the contents stored downstairs for the reno.

As with all great timing - we were just starting to get the rooms ready for our soon arriving twin girls. Very pregnant and not having any time or patience for dealing with this matter, our silver lining came in working with Complete Restoration. From the moment they contacted us, it's been a pleasure working with Kim and her team. I have worked with many companies and I cannot say I was looking forward to the process of getting everything removed and redone...but if there is one company that can make a bad situation better (in fact...good!) it's Complete Restoration.

Their team is professional, on time, and above all, responsive to all our needs. They got the whole job done in a week (I can imagine with other contractors it could have easily turned into a month nightmare!) Kim and her team went above and beyond to make sure we were happy with everything and the completed work exceeded all expectations. Looking back, the timing and the situation could really not have been worse.

What a pleasant surprise in having met Kim's team - they were a dream come true when we needed a miracle most. Thank-you for everything. We cannot say enough good things about your company! You saved us!
Liv G
We are more than pleased with everything. We would appreciate it if you would extend our sincere thanks to Adam and the rest of the team who were here for us. They were very considerate of our feelings at this stressful time. They went above and beyond the call of duty to make us feel comfortable.
R Wagner
Outstanding customer service and every person that they sent to do the , from the carpet layers, to the drywallers to the electricians, provided excellent service and did not leave any trace that they had ever been here. I would highly recommend them to any friends or family in need of their service.
A Deblin
What I imagined would be a dreadful experince was in fact pleasant. Taylor and his team, took great efforts to accommodate our schedule and needs ( which is difficult to do with a family with 5 Kids) and they completed the work expertly and with great cleanliness. I am a difficult client at the best of times, and a micromanager. This has been the most comfortable I have frlt waoring with any company int constructin/restoration business. I can wholeheartedly refer Complete Restoration Services to anyone for trustworthy, quality work.
M Purvis
We were very satisfied with the professionalism and timeliness.
Jeffrey L
Took a little longer than we had expected but very pleased with the results.
S Millon
A wonderful experience, start to finish.
J Hillner
Excellent! Very happy!
We were impressed by Complete Restoration Services. Communication was clear and effective and the required work was completed efficiently and effectivley.
Kenneth M
We felt very comfortable with Garry and decided to put our trust in his company. He, Kim and their team all proved that they care and take personal responsibility for their workmen and workmanship. They will go the extra mile to get the job done right. We’re glad we chose Complete Restoration Services. They are indeed good people and a GREAT company.
Ryan M
I was so impressed with the Complete Team that did the work. They were extemely proffesional. I felt 100% comfortable leaving them to do the work. I sincerely hop that you forward along this feedback.
Stepahnie S
We really appreciate being kep up to date with the scheduling. It was a pleasure working with Amanda and the work crews. Thank you
Barry W.
I am giving you a perfect score because that’s the service I received. I thank you.

Wilma M
Very proffessional. Positive experience. Quality workmanship.
Sonja H
Very Pleased! Would have Complete Restoration Services back again!
Peter L
Workers friendly and courteous. Good job done!
Sandy M
Very Pleased

By Richard M.
We were very pleased with the work that was completed. The workers were professional, courteous and very helpful. we would recommend your company to others.

Professional, Polite and Helpful
By Frank S.
We found the crew to be very professional, polite and helpful. Work was done well and care was taken with our contents. Thomas was very understanding as well as professional. We would recommend Complete Restoration Services to anyone.

Thank you
By Kim T.
Thank You so much for all your help in moving my items! Kim you were right everything was seamless and not stressful. I can't thank you enough, your kindness was very appreciated.

Water Damage
By Daniel H.
Repairs were done to my Satisfaction, everything looks good.

Break In
By Mark W.
Thanks to all for such a great job!

Basement Area
By Evelyn F.
On August 19th 2005 following a massive downpour our basement area was severely flooded with sewer backup.  I am writing this to place on record not only our satisfaction with all the work done but as a letter or recommendation.

The team of Complete Restoration responded immediately to our plight and rapidly completed a cleanup in a very professional manner.  They gave us direction re contacting our insurance company and made sure that we were safe and were not, in any way contaminated by the sewer water and the contents of the basement that were damaged by the flood water.

Mr. Gonneau gave us a very realistic and valid estimate for the restoration, even though the insurance company had requested only one quotation from another firm.  Mr. Gonneau’s quotation assisted in the rapid approval from the insurance company to start the restoration process.

Once the work was started, the workers sent by Complete Restoration did the work in a very professional manner.  The workmen who came were trustworthy and very professional and respectful in how they worked at all times.  We appreciated that we were continually kept informed as to when workers would arrive and the work was done consistently and expeditiously as possible and was completed sooner than had been estimated.

The quality of the work done goes beyond praise.  Our basement was not just restored but the area was improved by the work done.  Old wiring, which we were unaware as faulty was replaced to meet standards; suggestions were made that always provded to be advantageous and any additional work, was done only following our approval and with minimal cost to us.  We really appreciated being kept informed right through the work of everything that was done.  I cannot thank them enough for what they did on our behalf.

In all, I highly recommend Complete Restoration and Mr. and Mrs. Gonneau for any work they undertake to do.
By Margaret B.
All work carried out was undertaken and completed in a professional manner.  We wish to thank everyone involved.  In the office, Jennifer was a great help and scheduled everything to everyone's satisfaction.  We send her a special thanks.
By Polly C.
Work completed with due care and attention to detail.  Thank you.

By Kerry M.
Great service!  Thanks for getting everything done under strict time constraints. Everything looks good.

By Mark R.
All of the work that was needed was completed quickly and with care.  The contractors were all extremely professional.

By Helen G.
The staff at Complete Restoration is both knowledgeable and professional. It has been a pleasure dealing with them. Jennifer in particular was very helpful.  Thank you.

Complete Package
By Verjin H.
From the very beginning, the day we met both the adjuster and the restoration company's owner Mr. Garrick Gonneau who inspected our premises, I felt very comfortable and in good hands.  With the entire work finished, we find the entire team from the coordinator to the installer of the last piece of baseboard very polite and accurate in their work and the delivery of work.  Thank you to all.

Surpassed Expectations
By Percy B.
We greatly appreciate the high level of professionalism and customer care provided by CRS. It was (almost!) a pleasure to work through the claims because of the personnel at CRS. Everyone was unfailingly pleasant, polite, courteous, and interested in meeting/exceeding our expectations.
Thank you, Taline + Percy